webDAV - documents being opened in readonly

Could someone please give me a hand with this issue. Is rather urgent and I
couldn't find a proper solution for this (googled and lived and yahooed it
but no luck so far... )

Thanks a lot in advance!

Regards,
P.

"Pedro Innecco" <pedro.innecco.RemoveThis@community.nospam> wrote in message
news:5BEA28E9-D0BB-48DA-9495-4EAF76FF9BDA@microsoft.com...
> Ah, one thing I forgot to mention!
>
> Most of the problems are related to when I try to open the files through
> Internet Explorer. If I just access the webDAV folder through Windows
> Explorer (after adding it to My Network Places) I haven't noticed any
> problems at all. I can open files, rename files, edit files (including
> saving over), etc.
>
>
 >> Stay informed about: webDAV - documents being opened in readonly 

Hi Pedro,

The common reason of this kind of read-only issues is:

Some webdav client application(e.g Word) opens the documents in read/write
mode at first. It will send a webdav LOCK request to inform IIS the file
should be locked and not modifiable by any other applications. In this
case, if we try to access the document again, it can only be opened in
read-only until the original application send an UNLOCK request to IIS for
this file. If some problematic webdav client doesn't set a timeout value
for its LOCK request and doesn't release the lock during document closure,
the file will be locked forever until IIS is restarted..

So I just wonder: when the problem occurs with IE, have you tested Windows
Explorer works well at the same time definitely? Based on my understanding,
both of them invoke Word instances to open the documents. So the actual
webdav client is still Office.

If Windows Explorer does work fine, it is also possible to be an IE client
issue. Please try running "iexplore.exe -extoff" to launch IE in no-addon
mode, then please test opening the documents again to see if the problem
still persists.

Have a nice day.

Sincerely,

WenJun Zhang

Microsoft Online Community Support

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 >> Stay informed about: webDAV - documents being opened in readonly 

Hi WenJun,

Thank you for your response.

With regards to your questions if I am trying to open the same file through
different locations simultaneously the answer is no. In fact, if I open the
file TEST.DOC first as read-only and save it as TEST2.DOC, I will then be
able to save as TEST.DOC again:

Open TEST.DOC as read-only
Save as TEST2.DOC to remove read-only mark
Re-save it as TEST.DOC will now work

I can try to open brand new files which I manually moved to the webDAV
location through the file system - for example:

copy test.doc c:\doctest

Trying to open http://mysite/doctest/test.doc will open the file as
read-only
Trying to browse http://mysite/doctest and then clicking into test.doc would
often freeze IE7 and Word would have problems starting


""WenJun Zhang[msft]"" <wjzhang DeleteThis @online.microsoft.com> wrote in message
news:0VHbJ5geIHA.5204@TK2MSFTNGHUB02.phx.gbl...
> Hi Pedro,
>
> The common reason of this kind of read-only issues is:
>
> Some webdav client application(e.g Word) opens the documents in read/write
> mode at first. It will send a webdav LOCK request to inform IIS the file
> should be locked and not modifiable by any other applications. In this
> case, if we try to access the document again, it can only be opened in
> read-only until the original application send an UNLOCK request to IIS for
> this file. If some problematic webdav client doesn't set a timeout value
> for its LOCK request and doesn't release the lock during document closure,
> the file will be locked forever until IIS is restarted..
>
> So I just wonder: when the problem occurs with IE, have you tested Windows
> Explorer works well at the same time definitely? Based on my
> understanding,
> both of them invoke Word instances to open the documents. So the actual
> webdav client is still Office.
>
> If Windows Explorer does work fine, it is also possible to be an IE client
> issue. Please try running "iexplore.exe -extoff" to launch IE in no-addon
> mode, then please test opening the documents again to see if the problem
> still persists.
>
> Have a nice day.
>
> Sincerely,
>
> WenJun Zhang
>
> Microsoft Online Community Support
>
> ==================================================
>
> Get notification to my posts through email? Please refer to:
> http://msdn.microsoft.com/subscriptions/managednewsgroups/default.aspx#notif
> ications.
>
> Note: The MSDN Managed Newsgroup support offering is for non-urgent issues
> where an initial response from the community or a Microsoft Support
> Engineer within 1 business day is acceptable. Please note that each follow
> up response may take approximately 2 business days as the support
> professional working with you may need further investigation to reach the
> most efficient resolution. The offering is not appropriate for situations
> that require urgent, real-time or phone-based interactions or complex
> project analysis and dump analysis issues. Issues of this nature are best
> handled working with a dedicated Microsoft Support Engineer by contacting
> Microsoft Customer Support Services (CSS) at:
>
> http://msdn.microsoft.com/subscriptions/support/default.aspx.
>
> ==================================================
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
 >> Stay informed about: webDAV - documents being opened in readonly 

Hi Pedro,

Reviewing IIS log will show us with the webdav LOCK/UNLOCK
requests/responses traffic between client and IIS. This may give us some
clue on the cause.

Please collect the recent log files in \System32\LogFiles\W3SVC[n]\
directory (n here is the Site ID which can be viewed in the right panel by
clicking Web Sites folder in IIS). You can send the files to me via email
directly:

wjzhang DeleteThis @online.microsoft.com (please remove online.)

I look forward to your message.

Have a nice weekend.

Sincerely,

WenJun Zhang

Microsoft Online Community Support

==================================================

Get notification to my posts through email? Please refer to:
http://msdn.microsoft.com/subscriptions/managednewsgroups/default.aspx#notif
ications.

Note: The MSDN Managed Newsgroup support offering is for non-urgent issues
where an initial response from the community or a Microsoft Support
Engineer within 1 business day is acceptable. Please note that each follow
up response may take approximately 2 business days as the support
professional working with you may need further investigation to reach the
most efficient resolution. The offering is not appropriate for situations
that require urgent, real-time or phone-based interactions or complex
project analysis and dump analysis issues. Issues of this nature are best
handled working with a dedicated Microsoft Support Engineer by contacting
Microsoft Customer Support Services (CSS) at:

http://msdn.microsoft.com/subscriptions/support/default.aspx.

==================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
 >> Stay informed about: webDAV - documents being opened in readonly 

Hi there,

I don't know why, but it seems that I can now open files from webDAV without
this read-only issue. All I remember doing different on the servers is to
remove the Windows Integrated authentication to my virtual directory and
enable the basic authentication (I am using SSL). However as soon as I did
this change, and run IISRESET, I continued to have the same problem with
files being opened in read-only mode.

Unless Windows took a day or two to reflect changes, I don't think disabling
Windows Integrated auth, and enabling basic auth over SSL was the
solution...

Anyway now I have Word and Excel asking me to choose a certificate when I
open a file... Even with IIS set to IGNORE client certificates!
 >> Stay informed about: webDAV - documents being opened in readonly 

I had the same problem and this worked:

http://support.microsoft.com/kb/870853

Unfortunately you have update the registry, so if you need to implement this
in a corporate network you will need to update your Group Policy.

"Pedro Innecco" wrote:

> Hi there,
>
> I have a quick question with regards to webDAV.
>
> 1. I enabled webDAV on a my default website in order to access end edit
> documents via http.
>
> 2. My documents are in http://site/documents
>
> 3. I can list and open files from the /documents directory according to my
> credentials
>
> 4. However, when I open a document (eg: document1.doc) it seems that the
> document is opened as read-only so I am forced to do a SAVE AS.
>
> 5. I can then save the document with another filename (e.g.: document2.doc)
>
> 6. After saving with a different filename I can then save the document back
> as document1.doc
>
> Any ideas what I'm doing wrong? Thanks a lot in advance!
>
> Best Regards,
> P.
>
 >> Stay informed about: webDAV - documents being opened in readonly