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How to solve this problem?

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John

External

Since: Aug 10, 2006
Posts: 4

(Msg. 1) Posted: Mon Feb 11, 2008 1:18 pm Post subject: How to solve this problem? Archived from groups: microsoft>public>inetserver>iis (more info?)

Hi all, I can not open office document such as word, excel from SSL web site. Do you know whether there is solution for this? IIS 6 and windows XP SP2 Thank you. >> Stay informed about: How to solve this problem?

Trevor Benedict

External

Since: Feb 08, 2008
Posts: 18

(Msg. 2) Posted: Mon Feb 11, 2008 1:59 pm Post subject: Re: How to solve this problem? [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

What do you see in the Log File? Regards, Trevor Benedict MCSD "John" <John DeleteThis @discussions.microsoft.com> wrote in message news:C1AA50A1-4048-4D56-86A1-9DA872AC6C1F@microsoft.com... > Hi all, > > I can not open office document such as word, excel from SSL web site. Do > you know whether there is solution for this? > > IIS 6 and windows XP SP2 > > Thank you. >> Stay informed about: How to solve this problem?

John

External

Since: Aug 10, 2006
Posts: 4

(Msg. 3) Posted: Mon Feb 11, 2008 3:01 pm Post subject: Re: How to solve this problem? [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

Internet Explorer cannot download file from server. Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later. I checked this KB and we do not have no-cache header. Is there a way to get around? http://support.microsoft.com/kb/316431 "Trevor Benedict" wrote: > What do you see in the Log File? > > Regards, > > Trevor Benedict > MCSD > > > "John" <John.RemoveThis@discussions.microsoft.com> wrote in message > news:C1AA50A1-4048-4D56-86A1-9DA872AC6C1F@microsoft.com... > > Hi all, > > > > I can not open office document such as word, excel from SSL web site. Do > > you know whether there is solution for this? > > > > IIS 6 and windows XP SP2 > > > > Thank you. > > > >> Stay informed about: How to solve this problem?

Trevor Benedict

External

Since: Feb 08, 2008
Posts: 18

(Msg. 4) Posted: Tue Feb 12, 2008 9:36 am Post subject: Re: How to solve this problem? [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

This might help. The Log files has specific error codes that help us identify the issue. You may remove edit personal information that you do not wish you disclose and post the results here. Just a couple of lines which identify the access the to the WORD document. http://support.smartertools.com/Customer/KBArticle.aspx?articleid=14 You can also use WFetch and request the WORD document and post the response here. Download available here... http://support.microsoft.com/kb/284285 Regards, Trevor Benedict MCSD "John" <John RemoveThis @discussions.microsoft.com> wrote in message news:ADD2CA70-61E5-4236-9A40-2161857BA328@microsoft.com... > Internet Explorer cannot download file from server. > Internet Explorer was not able to open this Internet site. The requested > site is either unavailable or cannot be found. Please try again later. > > I checked this KB and we do not have no-cache header. Is there a way to > get > around? > http://support.microsoft.com/kb/316431 > > "Trevor Benedict" wrote: > >> What do you see in the Log File? >> >> Regards, >> >> Trevor Benedict >> MCSD >> >> >> "John" <John RemoveThis @discussions.microsoft.com> wrote in message >> news:C1AA50A1-4048-4D56-86A1-9DA872AC6C1F@microsoft.com... >> > Hi all, >> > >> > I can not open office document such as word, excel from SSL web site. >> > Do >> > you know whether there is solution for this? >> > >> > IIS 6 and windows XP SP2 >> > >> > Thank you. >> >> >> >> Stay informed about: How to solve this problem?

John

External

Since: Aug 10, 2006
Posts: 4

(Msg. 5) Posted: Tue Feb 12, 2008 10:06 am Post subject: Re: How to solve this problem? [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

Thanks for your help. I desperately need the help. The web site we design to allow customers to download file. The customers only can download pdf file and not word, excel file. If we use http://webserver, we can download them. But, If we enable https and can not dwoload microsoft office file and no problem with pdf file. That's the KB http://support.microsoft.com/kb/316431 mentioned and how do we make customers to download microsoft office documents through https? Please help. The following is the log file: 2008-02-12 17:54:54 W3SVC1 192.168.2.1 POST /membership/login.aspx ReturnUrl=%2fDefault.aspx 80 - 10.10.10.250 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) 302 0 0 2008-02-12 17:54:54 W3SVC1 192.168.2.1 GET /Default.aspx - 80 - 10.10.10.250 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0 2008-02-12 17:54:54 W3SVC1 192.168.2.1 GET /CSS/main.css - 80 - 10.10.10.250 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0 2008-02-12 17:54:54 W3SVC1 192.168.2.1 GET /images/icons/folder.big.gif - 80 - 10.10.10.250 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) 304 0 0 2008-02-12 17:54:57 W3SVC1 192.168.2.1 GET /default.aspx nfolder=PNPUmPqH%2bHFRwDysUVna%2fYfNPonwPHm2uAXb7xfpO%2b7HQ8iqBdTDD%2bch60UGjsR8mGAej37t9muE54j06B4nmncJZCu8NiRhWv%2bPDv8M2tsVoMq1VmkYsQJArDOs1IW8NmKoTi3HuD6FXH3SZ%2f64WWliKEOTPIRkMH%2baqp4dKZI%3dMPnzEdH6RvNdeRk5yjuq3ayLKQX3BZCLsXp1zs71Qr3JVsnXcOK9i%2feXru81tH3T7iRqsqN6JJIPvzBOAqWyFBH4tAqxDyaAlmSndCTBVmTlcyHyg8sgngPYqPHNIEDSKRB7d7Kz0XtPwlAJC%2fAmbbH9BKe0XthmE4Ryf%2foinbE%3d&show=undefined 80 - 10.10.10.250 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0 2008-02-12 17:54:57 W3SVC1 192.168.2.1 GET /CSS/main.css - 80 - 10.10.10.250 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0 2008-02-12 17:54:57 W3SVC1 192.168.2.1 GET /images/icons/folder.up.gif - 80 - 10.10.10.250 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) 304 0 0 2008-02-12 17:54:58 W3SVC1 192.168.2.1 GET /default.aspx nfolder=kxxJiP4XfbOgFdczwX3HoE%2fhcUC9YBBkZBQtJXEBysAJXrQ98R0XklEzDEhqRlapThjt2IOZhLHSMJKdmg%2bnRlRHAIGcQd8k3vfgawLtQ5372Qpb7BgqLE9S6ZVt1TbIL2INHUNItspXkA%2fL8cSODr%2ffG0OsMXs%2fOZ80jgSomm8%3dPaVUrvg38FDMZxOXsif7vqqMdqpRqIJ%2brOQXC1FwGNItxQTERB%2fY2p0EtIygAX%2f0Jn7Qoty9girLzum%2ffuFOLURJYVAPGTITfsActtbgpliII%2fLB8BKVc1cx1A73mF5DHgeFDBDXbX78YKzYBPDANBVxA7da5MJGCJ6VjfOYVEM%3dUqvvlqPu3v5XyH4q6peNsAf2S6vCqAs9bSV7%2fuIZ%2bvbLGjjv8CiTccr4Fpwzedq%2bNKH9ENcgaZfV7jp4HIClCCrBiiG0JgD4Nt3gDGKL2LA%2fJF2Msftw264RcqBvPka8FlFAHkX1jeRFTuEFj0xa0k4L770kTSzTyzS%2fRgQ92IU%3d&show=undefined 80 - 10.10.10.250 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0 2008-02-12 17:54:58 W3SVC1 192.168.2.1 GET /CSS/main.css - 80 - 10.10.10.250 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0 2008-02-12 17:54:58 W3SVC1 192.168.2.1 GET /images/icons/pdf.icon.jpg - 80 - 10.10.10.250 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) 304 0 0 2008-02-12 17:54:58 W3SVC1 192.168.2.1 GET /images/icons/excel.icon.jpg - 80 - 10.10.10.250 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) 304 0 0 2008-02-12 17:54:58 W3SVC1 192.168.2.1 GET /images/icons/notsupported.icon.jpg - 80 - 10.10.10.250 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) 304 0 0 2008-02-12 17:54:58 W3SVC1 192.168.2.1 GET /images/icons/word.icon.jpg - 80 - 10.10.10.250 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) 304 0 0 2008-02-12 17:54:58 W3SVC1 192.168.2.1 GET /images/icons/html.icon.jpg - 80 - 10.10.10.250 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) 304 0 0 **************************8 Thank you. "Trevor Benedict" wrote: > This might help. The Log files has specific error codes that help us > identify the issue. You may remove edit personal information that you do not > wish you disclose and post the results here. Just a couple of lines which > identify the access the to the WORD document. > > http://support.smartertools.com/Customer/KBArticle.aspx?articleid=14 > > You can also use WFetch and request the WORD document and post the response > here. Download available here... > http://support.microsoft.com/kb/284285 > > Regards, > > Trevor Benedict > MCSD > > "John" <John.TakeThisOut@discussions.microsoft.com> wrote in message > news:ADD2CA70-61E5-4236-9A40-2161857BA328@microsoft.com... > > Internet Explorer cannot download file from server. > > Internet Explorer was not able to open this Internet site. The requested > > site is either unavailable or cannot be found. Please try again later. > > > > I checked this KB and we do not have no-cache header. Is there a way to > > get > > around? > > http://support.microsoft.com/kb/316431 > > > > "Trevor Benedict" wrote: > > > >> What do you see in the Log File? > >> > >> Regards, > >> > >> Trevor Benedict > >> MCSD > >> > >> > >> "John" <John.TakeThisOut@discussions.microsoft.com> wrote in message > >> news:C1AA50A1-4048-4D56-86A1-9DA872AC6C1F@microsoft.com... > >> > Hi all, > >> > > >> > I can not open office document such as word, excel from SSL web site. > >> > Do > >> > you know whether there is solution for this? > >> > > >> > IIS 6 and windows XP SP2 > >> > > >> > Thank you. > >> > >> > >> > > > >> Stay informed about: How to solve this problem?**

user

External

Since: Feb 05, 2007
Posts: 112

(Msg. 6) Posted: Tue Feb 12, 2008 11:06 am Post subject: Re: How to solve this problem? [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

That's the browser error message. Get the LOG file, that little text file that is created on the server. See what's in that. "John" <John DeleteThis @discussions.microsoft.com> wrote in message news:ADD2CA70-61E5-4236-9A40-2161857BA328@microsoft.com... > Internet Explorer cannot download file from server. > Internet Explorer was not able to open this Internet site. The requested > site is either unavailable or cannot be found. Please try again later. > > I checked this KB and we do not have no-cache header. Is there a way to > get > around? > http://support.microsoft.com/kb/316431 > > "Trevor Benedict" wrote: > >> What do you see in the Log File? >> >> Regards, >> >> Trevor Benedict >> MCSD >> >> >> "John" <John DeleteThis @discussions.microsoft.com> wrote in message >> news:C1AA50A1-4048-4D56-86A1-9DA872AC6C1F@microsoft.com... >> > Hi all, >> > >> > I can not open office document such as word, excel from SSL web site. >> > Do >> > you know whether there is solution for this? >> > >> > IIS 6 and windows XP SP2 >> > >> > Thank you. >> >> >> >> Stay informed about: How to solve this problem?

Trevor Benedict

External

Since: Feb 08, 2008
Posts: 18

(Msg. 7) Posted: Tue Feb 12, 2008 11:20 am Post subject: Re: How to solve this problem? [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

John, I do not the log file show any access to WORD documents. Could you try to download the WORD document and then show the lines (lines from the Logfile) showing the WORD documents. Additionally inculde the First couple of lines of the LOG file. These lines have the column name that we can use to match. Regards, Trevor Benedict MCSD "John" <John DeleteThis @discussions.microsoft.com> wrote in message news:5F7F3248-E584-4C11-9FC1-E985D0781A79@microsoft.com... > Thanks for your help. I desperately need the help. The web site we > design > to allow customers to download file. The customers only can download pdf > file and not word, excel file. If we use http://webserver, we can > download > them. But, If we enable https and can not dwoload microsoft office file > and > no problem with pdf file. That's the KB > http://support.microsoft.com/kb/316431 mentioned and how do we make > customers > to download microsoft office documents through https? Please help. > > The following is the log file: > >> Stay informed about: How to solve this problem?

Trevor Benedict

External

Since: Feb 08, 2008
Posts: 18

(Msg. 8) Posted: Tue Feb 12, 2008 11:23 am Post subject: Re: How to solve this problem? [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

Additionally, I see access on PORT 80. This is either not the SSL port. I will wait for an updated LOG File. Regards, Trevor Benedict MCSD "John" <John.DeleteThis@discussions.microsoft.com> wrote in message news:5F7F3248-E584-4C11-9FC1-E985D0781A79@microsoft.com... > Thanks for your help. I desperately need the help. The web site we > design > to allow customers to download file. The customers only can download pdf > file and not word, excel file. If we use http://webserver, we can > download > them. But, If we enable https and can not dwoload microsoft office file > and > no problem with pdf file. That's the KB > http://support.microsoft.com/kb/316431 mentioned and how do we make > customers > to download microsoft office documents through https? Please help. > > The following is the log file: > > 2008-02-12 17:54:54 W3SVC1 192.168.2.1 POST /membership/login.aspx > ReturnUrl=%2fDefault.aspx 80 - 10.10.10.250 > Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) > 302 0 0 > 2008-02-12 17:54:54 W3SVC1 192.168.2.1 GET /Default.aspx - 80 - > 10.10.10.250 > Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) > 200 0 0 > 2008-02-12 17:54:54 W3SVC1 192.168.2.1 GET /CSS/main.css - 80 - > 10.10.10.250 > Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) > 200 0 0 > 2008-02-12 17:54:54 W3SVC1 192.168.2.1 GET /images/icons/folder.big.gif - > 80 > - 10.10.10.250 > Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) > 304 0 0 > 2008-02-12 17:54:57 W3SVC1 192.168.2.1 GET /default.aspx > nfolder=PNPUmPqH%2bHFRwDysUVna%2fYfNPonwPHm2uAXb7xfpO%2b7HQ8iqBdTDD%2bch60UGjsR8mGAej37t9muE54j06B4nmncJZCu8NiRhWv%2bPDv8M2tsVoMq1VmkYsQJArDOs1IW8NmKoTi3HuD6FXH3SZ%2f64WWliKEOTPIRkMH%2baqp4dKZI%3dMPnzEdH6RvNdeRk5yjuq3ayLKQX3BZCLsXp1zs71Qr3JVsnXcOK9i%2feXru81tH3T7iRqsqN6JJIPvzBOAqWyFBH4tAqxDyaAlmSndCTBVmTlcyHyg8sgngPYqPHNIEDSKRB7d7Kz0XtPwlAJC%2fAmbbH9BKe0XthmE4Ryf%2foinbE%3d&show=undefined > 80 - 10.10.10.250 > Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) > 200 0 0 > 2008-02-12 17:54:57 W3SVC1 192.168.2.1 GET /CSS/main.css - 80 - > 10.10.10.250 > Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727) > 200 0 0 > 2008-02-12 17:54:57 W3SVC1 192.168.2.1 GET /images/icons/folder.up.gif - > 80 > - 10.10.10.250 >> Stay informed about: How to solve this problem?

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