how reliable is godaddy.com??

StephenRichter RemoveThis @gmail.com wrote in news:1114091544.550552.224760
@f14g2000cwb.googlegroups.com:


 > Is this just a case of you get what you pay for?
 >

yup.<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: how reliable is godaddy.com?? 

my domain registrar had been network solutions. when I started hosting
on godaddy, there were so many problems with the dns, mx records, cname
records that the GoDaddy techs advised me to have godaddy be the
registrar. The problem is that once that registrar transfer went thru,
the DNS servers of my domain at godaddy was automatically moved to the
parked DNS ( whatever that is ). for some reason, that took my email,
ftp and web off line.

the email based tech support of godaddy really stinks. a customer can
call and talk to a tech in 10 minutes. but emailed questions or
problems take a minimum of 6 hrs to be responded to. and the responses
are completed mechanical, nothing that really addresses the problem.



StephenRichter RemoveThis @gmail.com wrote:
 > I am new to developing web sites, new to using shared hosters like
 > godaddy.com. In the week I have been with godaddy I have had emails
 > bounce that were sent to me from gmail and yahoo accounts, now my
mail,
 > ftp and web are down since 8pm est weds.
 >
 > I am starting to regret using godaddy for web hosting. Their tech
 > support is fine as long as you go thru the 10-15 minute process of
 > calling and waiting to speak to someone. In the matter of this
 > outage, I cant send an email to them asking what is going on, they
will
 > not send me a periodic status of the outage reporting when service
will
 > be resumed.
 >
 > Is this just a case of you get what you pay for?
 >
 > -Steve<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: how reliable is godaddy.com?? 

<StephenRichter DeleteThis @gmail.com> wrote in message
news:1114132711.497520.14540@l41g2000cwc.googlegroups.com...
 > my domain registrar had been network solutions. when I started hosting
 > on godaddy, there were so many problems with the dns, mx records, cname
 > records that the GoDaddy techs advised me to have godaddy be the
 > registrar. The problem is that once that registrar transfer went thru,
 > the DNS servers of my domain at godaddy was automatically moved to the
 > parked DNS ( whatever that is ). for some reason, that took my email,
 > ftp and web off line.

Domain hosting and domain registry are vastly different services. I recently
found out about GoDaddy (client used it, I generally ignored it previously),
and as far as domain registration and management goes, it seems pretty
decent. I also like the ability to handle the DNS records directly.

But for hosting, well - I don't know. I've been using American Internet at
<a style='text-decoration: underline;' href="http://www.amhosting.com" target="_blank">www.amhosting.com</a> for many years now and have had nothing but the best
experience with them. And I only pay $5/month for almost every page I've
ever hosted with them.

For some reason, hosting my site with the registrar just goes down wrong for
me.<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: how reliable is godaddy.com?? 

On Fri, 22 Apr 2005 07:02:03 +0100, Tony <someone RemoveThis @somedomain.cam> wrote:

 > <StephenRichter RemoveThis @gmail.com> wrote in message
 > news:1114132711.497520.14540@l41g2000cwc.googlegroups.com...
  >> ...
  >> problem is that once that registrar transfer went thru,
  >> the DNS servers of my domain at godaddy was automatically moved to the
  >> parked DNS ( whatever that is ).

yes - that is a problem. it's ok to set up a new domain with defaults
like that but transfers should bring the nameserver entries with them.

  >> for some reason, that took my email,
  >> ftp and web off line.

parked means not used.

 > ...
 > I only pay $5/month for almost every page I've
 > ever hosted with them.

sure?

 > For some reason, hosting my site with the registrar just goes down wrong
 > for me.

they are different skills certainly

--
Whatever you do - do something.<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: how reliable is godaddy.com?? 

Tony wrote:
 > <StephenRichter DeleteThis @gmail.com> wrote in message
 > news:1114132711.497520.14540@l41g2000cwc.googlegroups.com...
  > > my domain registrar had been network solutions. when I started
hosting
  > > on godaddy, there were so many problems with the dns, mx records,
cname
  > > records that the GoDaddy techs advised me to have godaddy be the
  > > registrar. The problem is that once that registrar transfer went
thru,
  > > the DNS servers of my domain at godaddy was automatically moved to
the
  > > parked DNS ( whatever that is ). for some reason, that took my
email,
  > > ftp and web off line.
 >
 > Domain hosting and domain registry are vastly different services. I
recently
 > found out about GoDaddy (client used it, I generally ignored it
previously),
 > and as far as domain registration and management goes, it seems
pretty
 > decent. I also like the ability to handle the DNS records directly.

there is a lot to like about godaddy. Their support is actually pretty
good if you go the route of making a toll call. It is their support
via email that totally failed me on this matter. It took them half the
day to respond, then their response looked like it had been selected
from a list of options - it did not help me understand and solve the
problem.

Why does a GoDaddy want its customers to phone in their problems
instead of emailing them? I would think email resolution would be more
efficient use of the tech's time.

 >
 > But for hosting, well - I don't know. I've been using American
Internet at
 > <a style='text-decoration: underline;' href="http://www.amhosting.com" target="_blank">www.amhosting.com</a> for many years now and have had nothing but the
best
 > experience with them. And I only pay $5/month for almost every page
I've
 > ever hosted with them.
 >
 > For some reason, hosting my site with the registrar just goes down
wrong for
 > me.<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: how reliable is godaddy.com?? 

On 21 Apr 2005 18:18:31 -0700, StephenRichter DeleteThis @gmail.com wrote:

 > my domain registrar had been network solutions. when I started hosting
 > on godaddy, there were so many problems with the dns, mx records, cname
 > records that the GoDaddy techs advised me to have godaddy be the
 > registrar. The problem is that once that registrar transfer went thru,
 > the DNS servers of my domain at godaddy was automatically moved to the
 > parked DNS ( whatever that is ). for some reason, that took my email,
 > ftp and web off line.
 >
 > the email based tech support of godaddy really stinks. a customer can
 > call and talk to a tech in 10 minutes. but emailed questions or
 > problems take a minimum of 6 hrs to be responded to. and the responses
 > are completed mechanical, nothing that really addresses the problem.

I think that's the case whenever you deal with a big company. A big company
would hire tons of support people who get a quick training and put on the
job to answer calls. They are unable to answers non standard questions.
Plus typically they reply with canned replies. Many times they are useless.

If you deal with a small company you will get help from someone who
probably knows the ins and outs of issues and "touched" the hardware and
software so you will get fast and reliable support.





Karim
--
<a style='text-decoration: underline;' href="http://www.cheapesthosting.com" target="_blank">http://www.cheapesthosting.com</a> - Innovative Web Hosting since 1998
Spam and Virus protected email - Online calendars with email notification
Camera phone photos automatic transfers to your photo album (RSS Enabled)<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: how reliable is godaddy.com?? 

On 22 Apr 2005 06:39:01 -0700, "Steve Richter"
<StephenRichter.DeleteThis@gmail.com> wrote:

 >there is a lot to like about godaddy. Their support is actually pretty
 >good if you go the route of making a toll call. It is their support
 >via email that totally failed me on this matter. It took them half the
 >day to respond, then their response looked like it had been selected
 >from a list of options - it did not help me understand and solve the
 >problem.
 >
 >Why does a GoDaddy want its customers to phone in their problems
 >instead of emailing them? I would think email resolution would be more
 >efficient use of the tech's time.

That's why I use EasyDNS (well, I started because I needed my domain
redirected, but I stay because of their customer service). I have
never gotten a canned response from them, and the few times when I've
need to move to phone support they've been pleasant and knowledgeable.
IMHO, it's definitely been worth the few dollars more/year (and I say
this as someone on an extremely tight budget).

I use GoDaddy for a "throw-away" site for which I also use free
hosting, but for the site that matters I use EasyDNS.

MGW<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: how reliable is godaddy.com?? 

StephenRichter.DeleteThis@gmail.com wrote in news:1114132711.497520.14540
@l41g2000cwc.googlegroups.com:

i have to say, you catch more flies with honey. for these cheap hosts, the
burden is on you to figure out their setup and configuration, work with the
tools they give you and work out the problem. send helpfull emails to tech
support that politely alert them to a problem or difficulty and offer any
ideas or diagnostics you think should be helpfull. in other words, talk to
them like they are US not THEM.

that tech has twelve nasty-grams in his queue and 3 happy-grams. his shift
is over in a half hour. who do you think is getting attention?

and when you get a tech from a cheap host on the phone, the first thing you
want to do is ask how their day is going. if they say they are getting
pounded, tell them you are in no hurry and to take a deep breath and relax.
that tech has just identified you as one of US not THEM.

get the idea?
 >> Stay informed about: how reliable is godaddy.com?? 

this post is not archived.
 >> Stay informed about: how reliable is godaddy.com?? 

"Don" <smidon RemoveThis @gmail.com> wrote in message
news:Xns96407910E8301none@207.217.125.201...
 > On 21 Apr 2005 Tony wrote in alt.www.webmaster
 >
  >> And I only pay $5/month for almost every page
 >
 > Kinda pricey if you have a large site isn't it?

lol - caught that after I posted it.

Make that $5/month for almost every SITE...<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: how reliable is godaddy.com?? 

Agreed with everything above, not to mention they are not open-source friendly, so if you are planning on running something like oscommerce... good luck
 >> Stay informed about: how reliable is godaddy.com?? 

cyanide wrote

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Who cares?

--
Charles Sweeney
<a style='text-decoration: underline;' href="http://CharlesSweeney.com" target="_blank">http://CharlesSweeney.com</a><!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: how reliable is godaddy.com?? 

StephenRichter.DeleteThis@gmail.com wrote:

 > I am new to developing web sites, new to using shared hosters like
 > godaddy.com. In the week I have been with godaddy I have had emails
 > bounce that were sent to me from gmail and yahoo accounts, now my mail,
 > ftp and web are down since 8pm est weds.
 >
 > I am starting to regret using godaddy for web hosting. Their tech
 > support is fine as long as you go thru the 10-15 minute process of
 > calling and waiting to speak to someone. In the matter of this
 > outage, I cant send an email to them asking what is going on, they will
 > not send me a periodic status of the outage reporting when service will
 > be resumed.
 >
 > Is this just a case of you get what you pay for?
 >
 > -Steve
 >

GoDaddy have recently begun a new service that is, in effect, a
spam source. The host un-confirmed email lists. Your problems are
just beginning.

For the domains I administer, only the domain role accounts can
receive email from GoDaddy IP-space. So, if you host a domain in
GoDaddy space, expect your mail to be blocked or bit-bucketed.

At one time GoDaddy was a respected spam intolerant registrar. I
guess the suits decided that the revenue stream from registration
was inadequate and have themselves become spam supporters.


--
The name, "Rex Karz" is a pseudonym. The From: email address
is a spam trap. Messages sent to that address may cause the
sender's IP-address to be listed in one or more DNSBls.<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: how reliable is godaddy.com??