Beware of 1and1's auto renew feature!!

External Since: Dec 18, 2005 Posts: 168

"Disco Octopus" <disco DeleteThis @discooctopus.com> wrote in message
news:2c18fd28-1c0d-465b-bade-b96d052e61b2@s13g2000prd.googlegroups.com...
| On Feb 19, 12:09 am, Jerry Stuckle <jstuck... DeleteThis @attglobal.net> wrote:
| > Disco Octopus wrote:
| > > On Feb 14, 7:05 am, nos... DeleteThis @nospam.nospam (Simon Nime) wrote:
| > >> 1 and 1 pissed me off because I found out they submitted me to a
| > >> collection agency so now I am forced to pay the agency's fee and the
| > >> renewal fee.
| >
| > >> I wasn't aware of the default auto renew feature. I am one of the
people
| > >> who doesn't read pages of terms and conditions.
| >
| > > This thread, although I have only just read all of it (a slow day at
| > > the office for me), I found it interesting.
| >
| > > I would like to know, and if someone has data on this it would be
| > > appreciated, how many people would read a detailed T&C doc.... What
| > > percentage of people who sign up for a hosting web account do not read
| > > the T&C doc?
| >
| > > I would also presume that simply clicking on the "I have read the T&C
| > > doc" check box is no _real_ proof.
| >
| > > Thanks
| >
| > It means that you have certified that you have read the T&C. So you
| > can't use a "I didn't know that..." defense.
| >
|
| I agree that it is no real defense. But it would be interesting to
| know how many of us (and by saying 'us', I include myself) simply
| scroll to the bottom of the T&C and click OK in the hope/presumption/
| faith that the company has not hidden some weird clause that one would
| normally question if it were displayed prominently.
|
| For example, if I recall correctly, when you install Google Pack
| software on your PC, they give you the large T&C, but then they prompt
| a big blatant warning that says something like "WAIT A MINUTE, HERE IS
| SOMETHING THAT YOU WILL BE REALLY INTERESTED IN KNOWING BEFORE YOU
| CONTINUE"... followed by a small amount of important text that would
| be easier and quicker to read than a 10 page T&C document.
|
| A vicious circle perhaps? Having customers that would be out to get
| something for nothing, or get out of paying for something when they
| are obliged to.... versus a company that covers their asses so much,
| that it gives the customer the impression that the company can simply
| not be trusted. (Who has read the Windows EULA?)
|
| Even so... their is no clause that says "I am human, and as such,
| there are things (laziness? faith? trust?) beyond my control that deem
| reading the T&C optional".

I have no dog in this fight.

We just had a client move from 1and1.com after 5+ years. Client had no
problem with the auto bill process but DID have serious problems with
1and1.com pulling up old data and billing a dormant account instead of the
account the client had supplied.

What took the rag off the bush was that they were unable to contact anyone
at 1and1 that would discuss the matter.

The only response from 1and1.com was a boiler plate email wanting to know
why they left. Client took the time to respond with no further response
from 1and1.com

External Since: Feb 13, 2008 Posts: 7

Two more proofs that 1&1.com sucks. I complained to them with a long email.
No reply. They gave me the deaf ear.

I paid their collection agency a week ago and my account is still
suspended. I am on hold over the phone right now for over 10 minutes.

This company's customer service is truly bad.

S.