Beware of 1and1's auto renew feature!!

JackM <notreal RemoveThis @earthlink.net> wrote:
> Simon Nime wrote:
>
> >>>"Tina Peters" <tina RemoveThis @axishost.com> wrote:
>
> >
> > "If you don't pay me, I'm not going to warn you like a child. I'll
> >
> >>>send you to collections after 30 days and tack on an annoyance fee."
> >
> >
> > Do you really want to do business with a business owner who just
> > mentioned the above? A child? Annoyance fee? Is this a business owner
> > who cares about her customers? Customers who are late in their payments
> > are annoyance and it's ok to screw with them and charge them? and she
> > gets it wrong. I wasn't talking about past service.. it's about future
> > service.
> >
> > I wonder if she discloses how much the annoyance fee is. I can't see
> > it: http://xxxxxxhost.com/tos.php
>
> Let me state up front that I am a former client of Tina's at her old
> place of business and still haven't forgiven her for the Canadian train
> wreck that ensued.
>
> That said, I believe she's 100% right in what she said above. There is
> no requirement to send "reminder notices" whether it's on past services
> rendered or for prepayment of future services. You are sent the bill
> which states it is due on such and such date. Once that date goes by and
> you have not paid, you are in default, not her. She's completely within
> her rights to terminate your account and/or submit you to a collection
> agency.
>
> Blame in this case is not proportionate. It lies squarely on the
> shoulders of the client.
>
> And yes she's correct about customers who are late in their payments are
> an annoyance. That's true whether you own a hosting company, a florist
> shop, or any other business.

I understand what you're saying. It's right for services rendered but
sending a customer to a collection agency because they couldn't autocharge
for a renewal for a service which hasn't started is a bad business
practice. It implies you only care about making money and don't care about
people.

Maybe my email address is not valid anymore and I am not getting invoices.
Suspend the service so I know something happened and this way you "force"
me to contact you and then settle this amicably but giving me the shaft for
$6.99 is poor business practice.

Basically make some effort to reach the customer before making something
drastic. Otherwise you will leave a bitter taste in my mouth and I will not
do business with you anymore. Be courteous. it will pay back in loyal
customers. I hope business owners understand this. Not everything has to be
about money.

Again I am talking about future services when the company hasn't actually
lost money and the customer has ripped it off. if the company considers a
customer an annoyance because it couldn't make more money from the
customer, the company itself is an annoyance and should be booted.

I understand some do not agree with my opinion this but everyone is
entitled to their own.

S.
 >> Stay informed about: Beware of 1and1's auto renew feature!! 

JackM wrote:
>
> Let me state up front that I am a former client of Tina's at her old
> place of business and still haven't forgiven her for the Canadian train
> wreck that ensued.

Does that expression connote some special variant, as opposed to other
kinds of train wrecks? Is it an expression I haven't heard of?

Mexican standoff
Chinese fire drill
French tickler
Canadian train wreck


--
John
I've seen *Canadian bacon*, and it wasn't that spectacular.
 >> Stay informed about: Beware of 1and1's auto renew feature!! 

John Hosking wrote:

> JackM wrote:
>>
>> Let me state up front that I am a former client of Tina's at her old
>> place of business and still haven't forgiven her for the Canadian train
>> wreck that ensued.
>
> Does that expression connote some special variant, as opposed to other
> kinds of train wrecks? Is it an expression I haven't heard of?
>
> Mexican standoff
> Chinese fire drill
> French tickler
> Canadian train wreck

French leave
French letter
Dutch courage
Irish confetti
Dutch treat


--
Blinky
Killing all posts from Google Groups
The Usenet Improvement Project: http://improve-usenet.org
Blinky: http://blinkynet.net
 >> Stay informed about: Beware of 1and1's auto renew feature!! 

"John Hosking" <John.DeleteThis@DELETE.Hosking.name.INVALID> wrote in message
news:47b3a30a$1_1@news.bluewin.ch...
> JackM wrote:
>>
>> Let me state up front that I am a former client of Tina's at her old
>> place of business and still haven't forgiven her for the Canadian train
>> wreck that ensued.
>
> Does that expression connote some special variant, as opposed to other
> kinds of train wrecks? Is it an expression I haven't heard of?

About 3 years ago I sold a hosting company to a bunch of incompetent
Canadians. Several months worth of research into their reputation and
several cross-country (countries?) trips to meet them and I felt confident
that they could handle things. I was wrong. They completely trashed the
company. Some of the customers lost out and I lost several 10s of 1000s of
dollars as well.

--Tina
 >> Stay informed about: Beware of 1and1's auto renew feature!! 

Blinky the Shark <no.spam.TakeThisOut@box.invalid> wrote:

> John Hosking wrote:

[..]

>> Mexican standoff
>> Chinese fire drill
>> French tickler
>> Canadian train wreck
>
> French leave
> French letter
> Dutch courage
> Irish confetti
> Dutch treat

How did this thread evolve into one on sexual positions?

--
John Bokma http://johnbokma.com/
 >> Stay informed about: Beware of 1and1's auto renew feature!! 

"John Bokma" <john DeleteThis @castleamber.com> wrote in message
news:Xns9A43D81A84554castleamber@130.133.1.4...
> Blinky the Shark <no.spam DeleteThis @box.invalid> wrote:
>
>> John Hosking wrote:
>
> [..]
>
>>> Mexican standoff
>>> Chinese fire drill
>>> French tickler
>>> Canadian train wreck
>>
>> French leave
>> French letter
>> Dutch courage
>> Irish confetti
>> Dutch treat
>
> How did this thread evolve into one on sexual positions?

Wait...what?!

--Tina
 >> Stay informed about: Beware of 1and1's auto renew feature!! 

Tina Peters wrote:

>
> "John Bokma" <john RemoveThis @castleamber.com> wrote in message
> news:Xns9A43D81A84554castleamber@130.133.1.4...
>> Blinky the Shark <no.spam RemoveThis @box.invalid> wrote:
>>
>>> John Hosking wrote:
>>
>> [..]
>>
>>>> Mexican standoff
>>>> Chinese fire drill
>>>> French tickler
>>>> Canadian train wreck
>>>
>>> French leave
>>> French letter
>>> Dutch courage
>>> Irish confetti
>>> Dutch treat
>>
>> How did this thread evolve into one on sexual positions?
>
> Wait...what?!

Well, there /are/ three positions there I haven't tried.


--
Blinky
Killing all posts from Google Groups
The Usenet Improvement Project: http://improve-usenet.org
Blinky: http://blinkynet.net
 >> Stay informed about: Beware of 1and1's auto renew feature!! 

Blinky the Shark wrote:
> Tina Peters wrote:
>
>> "John Bokma" <john.RemoveThis@castleamber.com> wrote in message
>> news:Xns9A43D81A84554castleamber@130.133.1.4...
>>> Blinky the Shark <no.spam.RemoveThis@box.invalid> wrote:
>>>
>>>> John Hosking wrote:
>>> [..]
>>>
>>>>> Mexican standoff
>>>>> Chinese fire drill
>>>>> French tickler
>>>>> Canadian train wreck
>>>> French leave
>>>> French letter
>>>> Dutch courage
>>>> Irish confetti
>>>> Dutch treat
>>> How did this thread evolve into one on sexual positions?
>> Wait...what?!
>
> Well, there /are/ three positions there I haven't tried.
>
>

Poor deprived boy...

--
==================
Remove the "x" from my email address
Jerry Stuckle
JDS Computer Training Corp.
jstucklex.RemoveThis@attglobal.net
==================
 >> Stay informed about: Beware of 1and1's auto renew feature!! 

Jerry Stuckle wrote:

> Blinky the Shark wrote:
>> Tina Peters wrote:
>>
>>> "John Bokma" <john RemoveThis @castleamber.com> wrote in message
>>> news:Xns9A43D81A84554castleamber@130.133.1.4...
>>>> Blinky the Shark <no.spam RemoveThis @box.invalid> wrote:
>>>>
>>>>> John Hosking wrote:
>>>> [..]
>>>>
>>>>>> Mexican standoff
>>>>>> Chinese fire drill
>>>>>> French tickler
>>>>>> Canadian train wreck
>>>>> French leave
>>>>> French letter
>>>>> Dutch courage
>>>>> Irish confetti
>>>>> Dutch treat
>>>> How did this thread evolve into one on sexual positions?
>>> Wait...what?!
>>
>> Well, there /are/ three positions there I haven't tried.
>
> Poor deprived boy...

Well, they're the french ones, so I'd have to have two hands in the air.
And sharks don't have hands.


--
Blinky
Killing all posts from Google Groups
The Usenet Improvement Project: http://improve-usenet.org
Blinky: http://blinkynet.net
 >> Stay informed about: Beware of 1and1's auto renew feature!! 

On 13 Feb, 20:05, nos... DeleteThis @nospam.nospam (Simon Nime) wrote:

> So if they are unable to autocharge your credit card and you do not pay or
> cancel within 30 days, they will happily give your account to a collection
> agency. I mean they do this on day 31.

Great way for them to save a few $ and I'm sure they don't lose that
many pissed-off customers.

Move registrars ASAP, and tell them why.

If they need the odd $ that quickly, and they no longer care about
retaining customers, are they actually planning on staying in business
much longer? This is the sort of strategy used by a company that's
already having to fight off its own creditors.
 >> Stay informed about: Beware of 1and1's auto renew feature!! 

On Feb 14, 10:19 pm, Andy Dingley <ding....DeleteThis@codesmiths.com> wrote:
> On 13 Feb, 20:05, nos....DeleteThis@nospam.nospam (Simon Nime) wrote:
>
> > So if they are unable to autocharge your credit card and you do not pay or
> > cancel within 30 days, they will happily give your account to a collection
> > agency. I mean they do this on day 31.
>
> Great way for them to save a few $ and I'm sure they don't lose that
> many pissed-off customers.
>
> Move registrars ASAP, and tell them why.
>
> If they need the odd $ that quickly, and they no longer care about
> retaining customers, are they actually planning on staying in business
> much longer? This is the sort of strategy used by a company that's
> already having to fight off its own creditors.

How much do you expect for $6 a month though? You pay way more then
that per month for phone services and even for broadband services.
So why should web hosting be any different??.
--
Regards Chad. http://freewebdesignonline.org
 >> Stay informed about: Beware of 1and1's auto renew feature!! 

On Feb 15, 12:59 am, Kim André Akerø <kiman... RemoveThis @NOSPAMbetadome.com>
wrote:
> Simon Nime wrote:
> > "Tina Peters" <t... RemoveThis @axishost.com> wrote:
> > > "Simon Nime" <nos... RemoveThis @nospam.nospam> wrote in message
> > >news:20080213150541.448$8w@newsreader.com...
>
> > > > I wasn't aware of the default auto renew feature. I am one of the
> > > > people who doesn't read pages of terms and conditions.
>
> > > So, quit your bitching.
>
> > > --Tina
>
> > The T&C doesn't mention anything about them using collection agencies
> > if they can't auto charge your credit card.
>
> It doesn't?http://order.1and1.com/xml/order/Gtc
>
> Quoted from various parts of the T&C:
>
> Under the "FEES" heading:
>
> > 3.2.
> > The Fee is due monthly, in advance of the provision of services, not
> > later than the first of that month. In the event that 1&1 determines
> > that the services of a collection agency are necessary or appropriate
> > to collect amounts due under this paragraph, which determination
> > shall be made in 1&1's sole and unfettered discretion, any and all
> > collection agency fees and other costs of collection shall be added
> > to any amounts due under this provision.
>
> If you haven't paid by the due date, it's up to 1&1 to determine
> whether they'll send it directly off to a collection agency. Since you
> didn't pay by the due date, they're in their full right to do so.
>
> > 3.7.
> > You shall pay all costs of collection, including reasonable
> > attorney's fees and costs, in the event any invoice requires
> > collection efforts. All accounts referred to a collection agency
> > shall be subject to an additional fee of $18.95, which must be paid
> > in full before the account is reactivated.
>
> If it goes to collection, they'll tack on an additional fee.
>
> And, under the heading "YOUR ADDITIONAL OBLIGATIONS AND WARRANTIES":
>
> > 7.1.
> > You agree and warrant that the contact information you have provided
> > to 1&1 is complete and accurate, and you further agree to notify 1&1
> > within fifteen days of a change to any such contact information.
> > Contact information includes your full legal name, e-mail address,
> > and mailing address and the name, mailing address, telephone number,
> > facsimile number, and e-mail address of the technical and
> > administrative contacts for your domain, if any.
>
> If your contact information changes (and you'll be unable to receive,
> say, an invoice by e-mail), you're the one responsible to update your
> contact information with them.
>
> Also, under the heading "TERM AND TERMINATION":
>
> > 14.1.
> > Unless sooner terminated pursuant to other terms of this Agreement,
> > and except as otherwise provided in this Agreement, this Agreement
> > shall be for an initial term of one month and shall be automatically
> > renewed each month for additional one month periods unless and until
> > sooner terminated pursuant to the provisions of this Section 14. 1&1
> > may accept prepayment for services to be provided under this
> > Agreement, but such acceptance shall not modify or extend the term of
> > this Agreement.
>
> In other words, unless you've closed your account before beginning a
> new term, you're required by the agreement to pay for another term (if
> not for a full year, then at least for another month, judging by my
> simple understanding).
>
> And so, back to you:
>
> > My post was a warning to the public about their business practices.
> > What was the benefit of your stupid comment?
>
> As I see it, 1&1 did what any corporation with a huge amount of
> customers would do by default (ie. without any interaction from the
> client via customer support). If you had contacted them well before the
> due date, informing them of a money problem (in your case, a possibly
> further delayed payment), they might've been more cooperative than you
> think.
>
I agree with all this.
As I said if the OP does not understand this then a legal person needs
to be used *to explain all this) mind you I did not read as far as you
did and I still got a dam good idea of what that document said.
--
Regards Chad. http://freewebdesignonline.org
 >> Stay informed about: Beware of 1and1's auto renew feature!! 

Chaddy2222 <spamlovermailbox-sicurity.DeleteThis@yahoo.com.au> wrote:
> On Feb 14, 7:05=A0am, nos....DeleteThis@nospam.nospam (Simon Nime) wrote:
> > 1 and 1 pissed me off because I found out they submitted me to a
> > collection agency so now I am forced to pay the agency's fee and the
> > renewal fee.
> >
> > I wasn't aware of the default auto renew feature. I am one of the
> > people who doesn't read pages of terms and conditions.
> >
> > So if they are unable to autocharge your credit card and you do not pay
> > or=
>
> > cancel within 30 days, they will happily give your account to a
> > collection=
>
> > agency. I mean they do this on day 31.
> >
> > I did receive the invoice but no where in it they mentioned that if
> > they don't get paid, they do the collection thing. Plus I haven't heard
> > from th=
> e
> > collection agency and no warnings that my account is overdue.
> >
> > This whole thing is annoying because a lousy unpaid $6.99 can
> > potentially put a red mark on your credit report/history.
> >
> <snip>
> http://order.1and1.com/xml/order/Gtc;jsessionid=3D0BA58171E42EEF772CE7199
> 5BF= 46FDC3.TC61b?__frame=3D_top&__lf=3DStatic
> Have a read.

Which section and in regards to which point of my comments?
 >> Stay informed about: Beware of 1and1's auto renew feature!!