Installing SSL certificate after website deleted

Hello,

I have just got a new SSL certificate for one of our customers after a
few weeks of waiting for the company/domain info to be verified.

I've come to install it on the customers server, but it looks like
they've been in during the past few weeks since I generated the csr
and messed with IIS.

The certificate wizard does not give me the 'Process existing
certificate request' option I would expect to see and now gives the
normal 'Create a new request', 'import a certificate', etc etc start
screen.

I can only presume they have deleted the website and re-created it.

Am i right in thinking that doing this in the middle of a certificate
request will have wiped out the private key, meaning i'll have to
generate a new csr and resubmit for signing, or can I retrieve the
private key somehow and install the certificate anyway.

Regards,
Matt

Hi Matt,

You will need to regenerate the CSR (create a new request) and then have the
CA rekey the certificate to that new CSR. Most CAs will do it at no cost
for a couple of rekeys initially.

--
Rick Barber

http://www.orcsweb.com
Managed Complex Hosting
#1 in Service and Support

<churchers DeleteThis @gmail.com> wrote in message
news:4c6745b8-e032-4e1d-8428-8fe32e5fe19a@s8g2000prg.googlegroups.com...
> Hello,
>
> I have just got a new SSL certificate for one of our customers after a
> few weeks of waiting for the company/domain info to be verified.
>
> I've come to install it on the customers server, but it looks like
> they've been in during the past few weeks since I generated the csr
> and messed with IIS.
>
> The certificate wizard does not give me the 'Process existing
> certificate request' option I would expect to see and now gives the
> normal 'Create a new request', 'import a certificate', etc etc start
> screen.
>
> I can only presume they have deleted the website and re-created it.
>
> Am i right in thinking that doing this in the middle of a certificate
> request will have wiped out the private key, meaning i'll have to
> generate a new csr and resubmit for signing, or can I retrieve the
> private key somehow and install the certificate anyway.
>
> Regards,
> Matt