Check for a User.dmp file in the \winnt directory. Verify that the date on
it matches the date of your Dr. Watson log. If it is there, download the
debugger pack (www.microsoft.com/ddk/debugging). Then run Windbg.
1) Open the dump file (<ctrl-d>).
2) Set your symbol path (the website w/the debugger pack has directions)
3) Type .reload <enter>
4) Type kb <enter>
Copy the output to a posting and we'll take a look.
Pat
"Annette" <annette.fowler.RemoveThis@mba.wfu.edu> wrote in message
news:149f01c38c13$6a1a94a0$7d02280a@phx.gbl...
> We have a brand new NT 4.0 sp6a server running Exchange
> 5.5 sp4. Antigen 7.5 (for antivirus) and Backup Exec
> Remote Agent (for backup) also run on this server, but
> virtually nothing else.
>
> Periodically, we get a Dr. Watson Error on inetinfo.exe.
> After this happens, web services stop and external clients
> are unable to access their email via OWA. Internal
> clients are able to continue using Outlook clients
> successfully.
>
> I have found a perfect support article to start
> troubleshooting with (WWW and FTP Services stop
> intermittently and/or Inetinfo stops with Dr. Watson error-
> - 234551), but unfortunately I can't find the tool
> mentioned (IIS Exception Monitor) anywhere on the MS
> website.
>
> Can someone help me locate the tool and/or give me other
> troubleshooting suggestions?
>
> Thanks! Annette<!-- ~MESSAGE_AFTER~ -->
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