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External
Since: Feb 27, 2008
Posts: 4
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(Msg. 1) Posted: Wed Feb 27, 2008 8:43 am
Post subject: Domain name transfer question
Archived from groups: alt>www>webmaster (more info?)
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My current web host is Dot5hosting and they have been some lame
recently that I got fed up and decided to transfer to another host
even though I was apid up until August.
The problem is that D5H is having so much technical problems, there is
no one on their staff to answer questions or provide help. I'm on the
older version of vDeck (they are trying to migrate everyone to the
newer one) and there are no tools to make the change. Or if there
are, they are broken.
When I do a whois on myself, it's clear that D5H used Tucow, but I
have no account with them. My preferred new host (Bluehost) pushed it
back on me when I asked for help.
Any words of wisdom out there? How do I get out of this spiral of non-
support?
Morgan |
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External
Since: Feb 27, 2008
Posts: 4
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(Msg. 2) Posted: Wed Feb 27, 2008 11:32 am
Post subject: Re: Domain name transfer question [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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On Feb 27, 9:24 am, "Tina Peters" <t... RemoveThis @axishost.com> wrote:
>
> Contact D5H and tell them that you want your Tucows login information. Also
> tell them to "unlock" your domain and give you the "EPP Authorization Code".
> Then, find another registrar (preferably one that isn't your host) and
> transfer the domain.
Hi Tina,
As I mentioned in my original post, there is no one available on D5H's
technical to answer questions or provide help.
Literally, NO ONE -- they even say when you call their toll-free
number that no support staff is available because of internal
technical problems.
So, now what?
Morgan |
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External
Since: Nov 01, 2006
Posts: 78
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(Msg. 3) Posted: Wed Feb 27, 2008 12:24 pm
Post subject: Re: Domain name transfer question [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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"Morgan" <morgan94602.RemoveThis@gmail.com> wrote in message
news:64e55afc-2e5d-45f2-8952-065c3708093d@s19g2000prg.googlegroups.com...
> My current web host is Dot5hosting and they have been some lame
> recently that I got fed up and decided to transfer to another host
> even though I was apid up until August.
>
> The problem is that D5H is having so much technical problems, there is
> no one on their staff to answer questions or provide help. I'm on the
> older version of vDeck (they are trying to migrate everyone to the
> newer one) and there are no tools to make the change. Or if there
> are, they are broken.
>
> When I do a whois on myself, it's clear that D5H used Tucow, but I
> have no account with them. My preferred new host (Bluehost) pushed it
> back on me when I asked for help.
>
> Any words of wisdom out there? How do I get out of this spiral of non-
> support?
>
> Morgan
Contact D5H and tell them that you want your Tucows login information. Also
tell them to "unlock" your domain and give you the "EPP Authorization Code".
Then, find another registrar (preferably one that isn't your host) and
transfer the domain.
--
Tina Peters
AxisHOST.com | BuyAVPS.com
Serving the web since 1997 >> Stay informed about: Domain name transfer question |
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External
Since: Feb 27, 2008
Posts: 4
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(Msg. 4) Posted: Wed Feb 27, 2008 3:29 pm
Post subject: Re: Domain name transfer question [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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On Feb 27, 12:36 pm, Duende <mutb... DeleteThis @gmail.com> wrote:
>
> try https://manage.opensrs.net/
> user: first 8 letters of your domain (opensrsn)
> pass: same as yor vdeck or maybe the one you were first given
>
> --
> D?
Well, here's what I did -- I got on their livechat line and pretended
I was someone new, rather than an existing customer. They were able
to give me my login and password (which as NOT the same as my vdeck
pw, so no wonder I flailed). I logged in to manage.opensrs.net,
changed the domain pointers and then locked down the domain again.
Voila !
thanks for the suggestions -- it's pretty pitiful that you have to
pretend you a new customer to get help. Yikes ! >> Stay informed about: Domain name transfer question |
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External
Since: Nov 01, 2006
Posts: 78
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(Msg. 5) Posted: Wed Feb 27, 2008 6:32 pm
Post subject: Re: Domain name transfer question [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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"Morgan" <morgan94602 RemoveThis @gmail.com> wrote in message
news:a60826a7-90a6-4ad3-98e0-78e0cf15d4c9@j28g2000hsj.googlegroups.com...
> On Feb 27, 12:36 pm, Duende <mutb... RemoveThis @gmail.com> wrote:
>>
>> try https://manage.opensrs.net/
>> user: first 8 letters of your domain (opensrsn)
>> pass: same as yor vdeck or maybe the one you were first given
>>
>> --
>> D?
>
> Well, here's what I did -- I got on their livechat line and pretended
> I was someone new, rather than an existing customer. They were able
> to give me my login and password (which as NOT the same as my vdeck
> pw, so no wonder I flailed). I logged in to manage.opensrs.net,
> changed the domain pointers and then locked down the domain again.
>
> Voila !
>
> thanks for the suggestions -- it's pretty pitiful that you have to
> pretend you a new customer to get help. Yikes !
You will want to transfer the domain name away from them immediately. If
you can't get help now, think of the mess you'll be in when your domain
comes up for renewal and you can't get it renewed.
--Tina >> Stay informed about: Domain name transfer question |
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External
Since: Sep 07, 2007
Posts: 6
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(Msg. 6) Posted: Wed Feb 27, 2008 7:47 pm
Post subject: Re: Domain name transfer question [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Tina Peters wrote:
>
> "Morgan" <morgan94602 RemoveThis @gmail.com> wrote in message
> news:a60826a7-90a6-4ad3-98e0-78e0cf15d4c9@j28g2000hsj.googlegroups.com...
>> On Feb 27, 12:36 pm, Duende <mutb... RemoveThis @gmail.com> wrote:
>>>
>>> try https://manage.opensrs.net/
>>> user: first 8 letters of your domain (opensrsn)
>>> pass: same as yor vdeck or maybe the one you were first given
>>>
>>> --
>>> D?
>>
>> Well, here's what I did -- I got on their livechat line and pretended
>> I was someone new, rather than an existing customer. They were able
>> to give me my login and password (which as NOT the same as my vdeck
>> pw, so no wonder I flailed). I logged in to manage.opensrs.net,
>> changed the domain pointers and then locked down the domain again.
>>
>> Voila !
>>
>> thanks for the suggestions -- it's pretty pitiful that you have to
>> pretend you a new customer to get help. Yikes !
>
> You will want to transfer the domain name away from them immediately.
> If you can't get help now, think of the mess you'll be in when your
> domain comes up for renewal and you can't get it renewed.
>
Tina's absolutely right. And for heaven's sake, do not transfer the
domain to your new web host. Keep it 100% separate now and always. That
way you've always covered your butt if your web host suddenly vanishes.
Jack >> Stay informed about: Domain name transfer question |
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External
Since: Nov 07, 2007
Posts: 7
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(Msg. 7) Posted: Wed Feb 27, 2008 9:36 pm
Post subject: Re: Domain name transfer question [Login to view extended thread Info.]
Imported from groups: per prev. post (more info?)
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External
Since: Feb 27, 2008
Posts: 4
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(Msg. 8) Posted: Tue Mar 04, 2008 1:34 pm
Post subject: Re: Domain name transfer question [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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On Feb 27, 4:47 pm, JackM <notr....RemoveThis@earthlink.net> wrote:
> Tina's absolutely right. And for heaven's sake, do not transfer the
> domain to your new web host. Keep it 100% separate now and always. That
> way you've always covered your butt if your web host suddenly vanishes.
>
> Jack
Good tip - I will do that ! Thanks mucho
Morgan >> Stay informed about: Domain name transfer question |
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